koipastiPrivacy Policy

This page describes what we collect when you use koipasti and how we keep that data protected. We at koipasti take your privacy seriously. When you create an account, deposit funds, or place stakes on our live-dealer tables, sportsbook, slots, or esports markets, we collect certain information. We use that information to operate our platform, process your transactions, and comply with applicable law. We do not sell your data to third parties, and we use industry-standard encryption to protect it.

Our koipasti platform operates across supported jurisdictions in Southeast Asia. Your data may be stored on servers located outside your country of residence. We comply with data protection laws in the jurisdictions where we operate. This policy explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about your data or how we handle it, contact our support team via live chat on koipasti.

We encourage you to read this policy carefully. By using koipasti, you agree to the data practices described here. If you do not agree with our practices, you may close your account at any time.

What Data We Collect on koipasti

We at koipasti collect different types of data depending on how you use our platform. When you create an account, we collect your email address, phone number, and basic identity information such as your name and date of birth. This information is required for account verification and compliance with applicable law. We also collect your payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and transaction history.

When you use koipasti, we collect information about your activity. This includes the games you play, the stakes you place, the outcomes of those stakes, and your account balance. We also collect technical information such as your IP address, browser type, device type, and the pages you visit on our platform. This information helps us operate koipasti, detect fraud, and improve our service.

Our koipasti live-dealer tables may record video and audio of your session. This recording is used to settle disputes, prevent fraud, and train our dealers. We do not share these recordings with third parties except where required by law. Video recordings are retained for a limited period and then deleted.

Account data

Email, phone, name, date of birth, identity verification documents.

Payment data

Payment method, transaction history, deposit and withdrawal records.

Activity data

Games played, stakes placed, outcomes, account balance, session history.

Technical data

IP address, browser type, device type, pages visited, timestamps.

How We Use Your Data on koipasti

Second, we use your data to comply with applicable law. We may be required to verify your identity, confirm your location, or report transaction data to regulatory authorities. We collect and retain data as required by law in the jurisdictions where we operate.

Third, we use your data to prevent fraud and protect our platform. We analyze your activity for suspicious patterns, such as multiple failed login attempts or unusual transaction sizes. If we detect fraud, we may freeze your account pending investigation.

Fourth, we use your data to improve koipasti. We analyze how you use our platform, which games are popular, and where we can make improvements. This analysis helps us add new features, improve our live-dealer studios, and enhance our sportsbook coverage.

Your Rights and Our Commitments on koipasti

We at koipasti are committed to protecting your data. We use encryption to protect your account information and payment details. Our servers are secured with firewalls and access controls. We limit access to your data to employees and contractors who need it to operate koipasti. We do not sell your data to third parties. We may share your data with payment processors, fraud detection services, and legal authorities where required by law.

You have rights regarding your data on koipasti. You can request access to your data, ask us to correct inaccurate information, or request deletion of your data subject to legal requirements. You can also request that we stop using your data for marketing purposes. To exercise these rights, contact our support team via live chat on koipasti.

Our koipasti platform may use cookies to remember your preferences and improve your experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect your ability to use koipasti. We also use analytics tools to understand how you use our platform. These tools may collect data about your activity and share it with third-party analytics providers.

Data Retention and Third-Party Processors

We at koipasti retain your data for as long as necessary to operate our platform and comply with applicable law. Account data is retained for the life of your account and for a period after account closure as required by law. Transaction data is retained for at least five years for regulatory compliance. Video recordings from our live-dealer tables are retained for a limited period and then deleted.

Our koipasti platform uses third-party processors to operate our service. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks), hosting providers, fraud detection services, and analytics tools. These processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not control how these third parties use your data beyond our contractual agreements.

Our servers may be located outside your country of residence. By using koipasti, you consent to the transfer of your data to countries outside your jurisdiction. We comply with data protection laws in the jurisdictions where we operate, but data protection standards may differ from your home country.

Contact and Updates to This Policy

If you have questions about our privacy practices on koipasti, contact our support team via live chat. We respond in English and Indonesian during business hours. You can also email us with privacy inquiries, and we will respond within a reasonable timeframe.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on koipasti and updating the effective date. Your continued use of koipasti after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

This privacy policy is effective as of the date shown on our koipasti platform. We are committed to protecting your privacy and operating koipasti transparently. Thank you for trusting us with your data.